// Terms & Conditions

Article 1. Applicability


1.1 These terms and conditions are applicable on all orders and agreements with Lucas en Lucas V.O.F. (Lucas en Lucas). These terms and conditions can be downloaded from our website www.lucasenlucas.com.


1.2 Unless agreed otherwise, these terms and conditions apply to all agreements between customer and Lucas en Lucas. Accepting an offer or placing an order shall mean that you accept these terms and conditions.


1.3 The provisions in these conditions may only be deviated from in writing, in which case the other provisions shall remain in full force.


1.4 All rights and claims agreed in these conditions and in any other agreements for Lucas en Lucas's benefits shall likewise be agreed for the benefit of intermediaries and other third parties engaged by Lucas en Lucas.



Article 2. Offers / agreements


2.1 All of Lucas en Lucas's offers shall be without obligation, and Lucas en Lucas shall expressly reserve the right to change prices, in particular, if necessary under statutory or other requirements.


2.2 An agreement shall only be concluded after Lucas en Lucas accepts your order. Lucas en Lucas shall be entitled to refuse orders or attach certain conditions to delivery, unless expressly stated otherwise. If an order is not accepted, Lucas en Lucas shall indicate this within 7 working days after receiving the order.



Article 3. Prices and payment


3.1 Unless otherwise stated or agreed on in writing, the prices stated for the products and services offered shall be in euros (€), including 21% VAT and excluding handling and shipping costs, any taxes or other levies.


3.2 Products are delivered upon receipt of payment, unless agreed otherwise.


3.3 If a payment is reversed for whatever reason at a later date after receipt by Lucas en Lucas and delivery has been made in the meantime, this shall never discharge the party making the order from its payment obligation.


3.4 If, after a written demand by Lucas en Lucas, a payment is still not received by Lucas en Lucas within five working days, you shall owe € 10,00 in administrative costs. If Lucas en Lucas contracts out its claim for collection, you shall also owe the out-of-court collection costs actually incurred.


3.5 If you fail to make any payment, Lucas en Lucas shall be entitled to suspend or rescind the agreement concerned and related agreements (or the performance thereof).


3.6 If the prices for the products and services increase in the period between the order and the execution thereof, this price increase shall not be passed on, except for price changes resulting from changes in VAT rates or other taxes or levies.



Article 4. Delivery / approval period


4.1 The delivery dates stated by Lucas en Lucas shall merely be indicative. You shall not be entitled to any damages if a delivery date is exceeded, nor shall you be entitled to cancel the order or rescind the agreement.



Article 5. Retention of title


5.1 If you already owe an amount to Lucas en Lucas under any agreement, title to delivered products shall not be transferred until you have paid that amount. The responsibility regarding the products shall already be transferred to you at the time of delivery.



Article 6. Intellectual and industrial property right


6.1 You must respect all intellectual and industrial property rights attached to the products delivered by Lucas en Lucas in full and unconditionally.



Article 7. Complaints and liability


7.1 Upon delivery, you are obliged to inspect the products to determine whether or not they comply with the agreement. If this is not the case, you must inform Lucas en Lucas in writing, stating reasons, as soon as possible and, in any event, within 14 working days after delivery.


7.2 If it is demonstrated that the products do not comply with the agreement, Lucas en Lucas shall have the option of replacing the products concerned with new products in exchange for return of the products or refunding the invoice amount of the products.


7.3 If you do not wish to take possession of a product for any reason, you shall be entitled to return the product to Lucas en Lucas within 14 working days after delivery. Return shipments shall only be accepted in this case if the product and packaging have not been damaged, with the return shipment costs being borne by you as well.


7.4 Return shipments with insufficient postage shall not be accepted.


7.5 The return shipments accepted by Lucas en Lucas shall be replaced with a substitute product, or the original invoice amounts refunded excl. postage & handling costs, as soon as possible. Refunds shall be given within 14 days of receipt of the returned product.


7.6 Lucas en Lucas shall not assume any liability whatsoever for damage claims or consequential damage in whatever capacity substantiated as a result of the use of its products by consumers or third parties.



Article 8. Orders / communication


8.1 Lucas en Lucas shall not be liable for misunderstandings, mutilation, delays or improper transmission of orders and messages resulting from the use of the Internet or any other means of Lucas en Lucas, or between Lucas en Lucas and third parties, insofar as pertaining to the relation between you and Lucas en Lucas, unless and insofar as there has been an intentional act/omission or gross negligence on Lucas en Lucas's part.



Article 9. Force Majeure


9.1 Without prejudice to the other rights it has, Lucas en Lucas shall, in the case of force majeure, be entitled, at its option, to suspend execution of your order or rescind the agreement without court intervention, by informing you of this in writing and without Lucas en Lucas being obliged to pay any damages, unless, in the given circumstances, this would be unacceptable according to the principles of reasonableness and fairness.


9.2 Force majeure shall mean any breach which cannot be attributed to Lucas en Lucas, because it is not at fault, and for which it does not bear responsibility pursuant to law, acts intended to have legal effect or generally accepted standards.



Article 10. Miscellaneous


10.1 If you provide your address to Lucas en Lucas in writing or e-mail, Lucas en Lucas shall be entitled to send all orders to that address, unless you provide another address in writing or e-mail another where your orders should be sent to.


10.2 Even if deviations from these conditions have been permitted by Lucas en Lucas, whether tacitly or not, for a short or long time period, this shall not affect its right to still demand immediate and strict compliance with these conditions. You may never assert any right based on the fact that Lucas en Lucas has applied these conditions in a lenient manner.


10.3 Should one or more of the provisions of these conditions or any other agreement with Lucas en Lucas be contrary to any applicable legal requirement, the provision concerned shall cease to have effect and shall be replaced with a new, similar provision permissible at law to be determined by Lucas en Lucas.


10.4 Lucas en Lucas shall be entitled to utilize third parties in executing your order(s).



Article 11. Applicable law and competent court


11.1 All rights, obligations, offers, orders and agreements to which these conditions apply, including these conditions themselves, are exclusively governed by Dutch law.


11.2 All disputes between the Parties shall exclusively be brought before the competent court in the Netherlands.

Studio / Office

Lucas & Lucas

Pironstraat 11

5041 GJ Tilburg

The Netherlands









Chamber of Commerce:

5681 2094





Office hours

9:00 - 17:30 (CET)

Visits by appointment only

If you still have questions after reading the above information, 

please send us an email: info@lucasenlucas.com