// Shipping & Returns


Shipping

 

Free shipping in The Netherlands and Belgium for orders starting from € 50,-

 

Orders placed and paid for will be shipped within 3 business days after payment. Please note that some products take longer to ship. The applicable delivery time is listed with each product.

 

If you live in the Netherlands the insured package is usually delivered to you within 3 to 5 working days by PostNL.

 

If you live outside the Netherlands the delivery time depends on the country. You will receive the estimated delivery time through e-mail.

 

 

Shipping costs

 

Netherlands:

Mailbox small shipment: € 2,50 (penspoons)

Normal shipment: € 6,95 (all products except penspoons)

 

Belgium:

Mailbox and Normal shipment: € 6,95 (under € 50,-)

 

Europe 

Mailbox shipment: € 11,50 (penspoons)

Normal shipment: € 25,- (all products except Pen Spoons)

 

World:

Countries outside the European Union: € 50 

 

If you choose to collect your order at our office in Tilburg you don't pay any shipping costs.

Please call during office hours to make an appointment.

 

Delivery estimates are good faith estimates. Lucas & Lucas is not liable for loss, damage, costs or expenses relating to delay in shipment or delivery. Orders can not be shipped to PO Boxes.

 

 

Returns

 

At Lucas & Lucas we find it important that you are 100% satisfied with your purchase. Products purchased from www.lucasenlucas.com may be returned within 14 days from day of delivery. Products purchased from www.lucasenlucas.com may only be returned if accompanied by the original receipt, in original condition and in original packaging.

 

Returns must be authorized via email by Lucas & Lucas prior to shipping. Please send your return request to info@lucasenlucas.com accompanied by the order number. You will receive a return authorization number. Send your purchases properly packed and with clear indication of the return authorization number to:

 

Lucas & Lucas

Rijnstraat 12

5046 AN Tilburg

The Netherlands

 

Upon receipt of the goods in good condition, Lucas & Lucas will refund the total amount for the returned goods to the specified bank account within 14 days. Packaging and shipping costs are at the customer's expense.

Studio / Office

Lucas & Lucas

Rijnstraat 12

5046 AN Tilburg

The Netherlands

 

Phone

+31(0)6-19858959

+31(0)6-41252353

 

E-mail

info@lucasenlucas.com

 

Chamber of Commerce:

5681 2094

 

VAT

NL852313317.B01

 

Office hours

9:00 - 17:30 (CET)



If you still have questions after reading the above information, 

please send us an email: info@lucasenlucas.com